WALTER BISONG TAWO

Managed accurate and timely settlement of diverse transactions, including payments, trades, and transfers, upholding financial integrity across operations.

Executed comprehensive reconciliation of internal and external accounts, ensuring alignment with counterparties, custodians, and clearinghouses.

Proactively identified and resolved critical discrepancies in transactions and accounts, minimizing financial risk and operational disruptions.

Maintained and updated accurate records, ledgers, and databases for settlements and reconciliations, enhancing data integrity and accessibility.

Verified and authorized high-value transactions, including wire transfers, checks, and Automated Clearing House (ACH) payments, ensuring compliance and security.

Collaborated cross-functionally with operations, treasury, and accounting teams to streamline settlement and reconciliation processes, improving efficiency.

Implemented and enforced robust internal controls, policies, and procedures, mitigating risks and ensuring 100% compliance with regulatory requirements.

Monitored and reported key settlement and reconciliation metrics, contributing to improved settlement rates and reduced error rates.

Achieved 115% retention of transactions on Access Mobile from Q1 to Q4 2022, significantly boosting mobile banking engagement and usage.

Led the reactivation of dormant agents through the Market Impact Team (MIT), increasing customer footfall and recruiting new DYA Agents in Q4.

Secured 100% visibility dominance in agent banking from Q1 to Q4 in both 2022 and 2023, expanding market reach and service accessibility.

Recognized as the 'Most Customer Centric Staff in the Northwest' and 'Overall Best Staff of the Year 2022' for exceptional service delivery.

Provided continuous training and retraining to the Agency Banking Team, enhancing performance, service quality, and compliance.

Oversaw the accurate and complete opening and closure of all account types, ensuring regulatory compliance and customer satisfaction.

Drove customer enrollment in Mobile and Internet Banking Apps, enhancing digital adoption and self-service capabilities.

Executed business development initiatives, expanding the branch's client base and service offerings to achieve growth targets.

Managed daily cash operations (tellering), ensuring efficient and secure handling of funds up to =N= 10 million.

Authorized payments up to =N= 10 million, ensuring strict adherence to financial protocols and internal limits.

Maintained strict adherence to daily cash limits, preventing overages and ensuring robust financial compliance.

Performed daily reconciliation of accounts, accurately identifying and resolving discrepancies to maintain financial integrity.

Managed ATM loading, unloading, and monitoring processes, ensuring continuous service availability and cash security.

Processed Direct Fund Transfers (DFT) and Fast Fund Transfers (FFT), facilitating rapid and secure client transactions.

Handled Western Union Money Transfer (WUMT) and MoneyGram transactions, ensuring efficient and compliant international remittances.